A one-day course.

Topics covered:

Why do we need to change?

What is Business Process Reengineering and why is the phraseoften wrongly used?

Successful Organisations change following 5 key factors –

• environmental assessment
• leading change
• linking strategic and operational change
• human resources treated as assets not liabilities
• coherence

Porter’s 5 Forces

Organisational Analysis – the procedures

• assign responsibility
• collect data
• prepare alternative plans
• install the best plan and follow up
• tools of organisational analysis

- the organisational questionnaire

- the position description

- the organisation chart

- the organisation manual

- advantages of formal organisational analysis

• disadvantages of formal organisational advantage
• evaluating organisational effectiveness
• overall planning
• patterns of leadership
• organisational structure
• authority relationships
• decentralisation provisions for control

Organisational Development

• a definition of organisation development & its strategies
• diagnostic techniques
• intervention techniques
• sensitivity training
• team building
• inter-group meetings
• life and career planning
• job enrichment / enlargement
• behaviour modification
• evaluation of organisational development
• performance appraisals
• purpose of appraisals
• standards of performance
• the appraisal interview
• improving performance appraisal