A one-day course.

Topics covered:

• The Performance Review Cycle
• Benefits of effective performance appraisal
  • Benefits for the organisation
  • Benefits for the line manager
  • Benefits for the individual
• Equal Opportunities
  • Influences on Judgement
• Monitoring and measuring through the year
  • Gathering information
  • Capturing information
  • Regular reviews
  • Conducting reviews
  • Output
• Preparing for the Appraisal Interview
  • The environment
  • The person
  • Support material
  • The meeting plan – 5 key stages
• Conducting the Appraisal Interview
  • Maintain or improve self-esteem
  • Listen and show you understand
  • Ask for ideas or offer suggestions
  • Agreeing SMART objectives
  • Confidentiality
• Techniques to maximise effectiveness
  • Dealing with poor performance
  • Research findings
  • The Johari Window model of self disclosure
  • Setting Performance Standards
• Giving and Receiving Feedback
  • Introduction to feedback
  • Giving Feedback
  • Initiating Upward Feedback
  • Receiving Upward Feedback