A one-day course.

Topics covered:

• Communication skills exercises
• Communication in teams
• Communicating in meetings
• Communicating by telephone
• Body language
• Questioning
• The use of questions
• How to get from no to yes
• Presenting your case
• Conflict
• Positive thinking positive words
• Problem solving
• Communications check list
• Feedback
• Conversation techniques
• Writing styles
• Reports
• Brainstorming