A one-day course.

Topics include:

• 4 Types of behaviour:
  • aggressive
  • passive
  • manipulative
  • assertive
• Know your own strength and the value of others
• 6 points to help you say what you want
• Exercise (agree or disagree)
• Delegation
• Motivation:
  • what makes a good motivator?
  • what is wrong with today’s workers?
  • Why employees don’t get the job done
  • 5 levels of need
• Creating a vision. What is yours?
• How to use the styles of:
  • pioneer
  • wheeler dealer
  • captain
  • systems thinker
• Respect
• Meetings
• Negotiation process
• Interpersonal skills
• Positive thinking
• How to present yourself
  • preparation
  • your style
  • listening skills
  • questions
  • the environment