Training Module

Total Quality Management


A one-day course.


Topics Covered:

  • What is your view of quality?
  • Who produces a quality service or product?
  • Quality v. Total Quality.
  • The price of quality.
  • Inspection adds cost.
  • Force field analysis to improve goals.
  • Fish bone analysis to identify problem areas.
  • Process mapping improves work flow.
  • Pareto analysis.
  • 80 / 20 rule.
  • Quality mushroom.
  • Internal and external customers.
  • The attributes of existing quality companies.
  • The effective rules of Brainstorming.